Frequently Asked Questions

1. What is your return policy?
We will accept returns on unopened and unused products within 14 days of the purchase date. If you choose to return an item, please contact our customer service team for assistance. Please note that you are responsible for covering the shipping costs for returning your item, and these costs are non-refundable and will be deducted from your refund if you receive one.

2. How do I track my order?
You will receive a tracking number via email once your order has shipped. You can also track your order by logging into your account on our website.

3. Do you offer gift wrapping?
No, we currently do not offer gift wrapping as an option during the checkout process.

4. How can I make a payment?
We accept a variety of payment methods, including credit/debit cards and online banking.

5. Do you ship internationally?
Currently, we do not offer international shipping. We only ship within West Malaysia.

6. Is it legal to purchase alcohol online in Malaysia?
Yes, it is legal to purchase alcohol online in Malaysia as long as the person receiving the delivery is of legal drinking age (21 years old) and is non-Muslim.

7. How long will it take for my order to arrive?
The delivery time will vary depending on the shipping method and location. Please refer to our shipping policy for more information.

8. What is your policy on damaged or defective products?
We take the quality of our products very seriously. If you receive a damaged or defective product, please contact our customer service team within 14 days of receiving the product. We will work with you to resolve the issue as quickly as possible.

9. Can I make changes to my order after it has been placed?
We will do our best to accommodate changes to your order, but please contact our customer service team as soon as possible, as changes may not be possible once the order has been processed.

10. How do I cancel my order?
If you need to cancel your order, please contact our customer service team as soon as possible. We will do our best to cancel the order before it is shipped, but please note that once an order has been shipped, it cannot be cancelled.

11. Do you have a loyalty program?
Currently, we do not have a loyalty program. However, we do offer regular promotions and discounts for our customers. Be sure to sign up for our newsletter to stay informed about our latest deals.

12. Are your products available in any physical stores?
Yes, our products are available at select retailers and hypermarkets. For a list of retailers and hypermarkets carrying our brand, please chat with us or contact our customer service team for more information.